Introduction
Mohalla Tech Private Limited is the Bengaluru-based company behind ShareChat and Moj, two of India’s most widely used social and short-video apps, and many users searching for a “customer care number” for the company are typically trying to resolve an app issue, an unexpected subscription charge, or an account problem. This article explains what official contact channels actually exist for Mohalla Tech and ShareChat, and importantly, why you should be cautious of any phone number claiming to be their customer care line found through an unofficial search result.
About Mohalla Tech Private Limited
Mohalla Tech Private Limited was incorporated in January 2015 by Ankush Sachdeva, Bhanu Pratap Singh, and Farid Ahsan, graduates of IIT Kanpur, and is headquartered in Bengaluru, Karnataka. The company operates ShareChat, an Indian social networking platform supporting content in 15 Indian languages with a very large monthly active user base, as well as Moj, a short-video app. The company’s registered office is located at Vaishnavi Tech Park in Bengaluru, and it is registered with the Ministry of Corporate Affairs under a formal Corporate Identification Number (CIN).
Why a Public Customer Care Phone Number Isn’t Published
Based on the company’s own official contact pages and business registration records, Mohalla Tech does not publish a public customer care telephone number. Its official support channels, based on the company’s own “Contact Us” and “Get in Touch” pages, are email-based, with contact addressed to contact@sharechat.co for general support and a separate compliance officer email address for internal compliance matters specifically. This is a common pattern among large consumer app companies, which frequently route support primarily through in-app help centres and email rather than a public phone line, given the scale of support volume a very large user base can generate.
How to Reach Official ShareChat Support
The most reliable way to resolve an issue with ShareChat or Moj is directly through the app itself, using its built-in help or support section, which typically routes requests through the company’s actual support ticketing system rather than relying on a phone call. For matters like account bans, appeals, or general inquiries, the company’s registered general contact email, contact@sharechat.co, is the officially listed channel according to the company’s own contact pages and business registration listings.
A Word of Caution About “Customer Care Numbers” Found Online
It’s worth being direct about a genuinely common problem: searches for “customer care number” for popular apps, including ShareChat and Moj, frequently surface phone numbers on unofficial websites, forums, or directory listings that are not actually affiliated with the company at all. This is a well-documented pattern across many popular Indian apps, where fraudulent or unaffiliated numbers are posted specifically to intercept users searching for support, sometimes leading to scam attempts involving requests for personal information, banking details, or remote access to a user’s device under the guise of “resolving” their issue.
Common Issues Users Search For, and Safer Ways to Resolve Them
Based on publicly visible complaint patterns, common issues users report include unexpected subscription charges or auto-debited payments, which should be addressed first by checking and cancelling any active subscription or UPI AutoPay mandate directly through your banking app, since this stops future charges immediately regardless of how quickly the company itself responds, and then separately requesting a refund through the app’s official support channel or the general contact email for amounts already charged. For account-related issues like bans or content disputes, using the in-app appeal or help option, rather than a phone number found through a general web search, remains the safer and more reliable path.
General Guidance for Verifying Any App’s Official Support Channel
As a broader habit, worth applying beyond just ShareChat or Moj specifically, verifying official support contact information directly through an app’s own settings or help section, or through the company’s own official website rather than a third-party search result or directory listing, is the safest approach for any app or service. Official company websites and app store listings are far less likely to have been altered by unaffiliated parties than smaller directory sites, which can sometimes list outdated, incorrect, or entirely fraudulent contact information without any real verification process behind the listing.
Conclusion
Mohalla Tech Private Limited, the company behind ShareChat and Moj, does not currently publish a public customer care phone number, relying instead on in-app support and an official contact email for user inquiries. Given how common fraudulent “customer care number” listings are for popular Indian apps, the safest path to resolving an issue remains the app’s own built-in help section or its officially listed email contact, rather than a phone number encountered through a general web search.